Privacy Policy

Agence medic smile (“the Company”) is committed to protecting your privacy. This privacy policy describes the types of personal and medical information we collect, how it is used, and the circumstances under which it may be disclosed.

By accessing our website, www.agencemedicsmile.com (the "Site"), or by using our medical travel services (the "Services"), you consent to the practices described in this policy. If you do not agree to the terms below, please do not use the Site or provide any personal information.

We may modify this policy at any time. Changes will be posted on this page, and continued use of the Site constitutes acceptance of the revised version.

Information gathered

Personal information refers to any information that can be used to identify an individual. This may include:

Your name, email address, postal address, telephone number
Relevant medical information needed to organize your health trip
Your travel or accommodation preferences
All communication by telephone, email or online forms

The type of information collected depends on the services requested and your medical needs.

Automatic collection

When you visit the Site, we automatically collect certain information such as your IP address, browser, operating system, and pages viewed. This data helps us improve navigation and the user experience.

We also use cookies to personalize your visit. You can disable cookies in your browser settings, although some Site features may be affected.

Third-party monitoring

We may use advertising services (e.g., Google, Facebook) that track your browsing activity to show you relevant ads. You can manage your advertising preferences through tools such as the Network Advertising Initiative website or Privacy Badger.

Use of information

Your personal and medical information may be used to:

Organize your medical trips and accommodations
Responding to your requests
Communicating with you
Transmit the necessary information to partner healthcare or service providers
Comply with applicable legal obligations

Only authorized partners and members of our staff who need access to your data to serve you will have access to it.

Conservation and security

We protect your data using appropriate physical, technological, and administrative measures. Information is retained only as long as necessary to provide services or comply with applicable laws, and then securely destroyed.

Access and correction

You can request access to your personal information or request its correction by contacting us at the address below.

Contact us

For any questions or requests regarding this privacy policy: info@agencemedicsmile.com

General Terms of Use

1. Acceptance of conditions

By accessing the website www.medickelly.com or using our services, you agree to these terms of use (“Terms”). If you do not agree to these Terms, please do not use the website or services.

Medic Kelly may modify these Terms at any time without prior notice. Your continued use constitutes your acceptance of the modifications. These Terms were last updated on May 13, 2025.

2. Description of services

Medic Kelly offers medical travel coordination services abroad. This includes connecting patients with healthcare facilities, managing travel and accommodations, and providing personalized support before, during, and after their stay.

3. Privacy Policy

Use of the Site and Services is subject to our privacy policy. We encourage you to review it carefully.

4. Use of the site

You may view and print the Site's content solely for personal, non-commercial use related to our services. Any reproduction or modification without our written permission is strictly prohibited. We reserve the right to restrict access to the Site in the event of misuse.

5. Intellectual Property

All content on this Site (text, images, layout, logo) is protected by copyright laws and belongs to Medic Kelly or its partners. Any unauthorized use is prohibited.

6. Acceptable Use

You agree to use the Site and Services in accordance with applicable laws and not to:

Infringing third-party rights
Transmitting malicious or illegal content
Interfering with the operation of the Site or harming other users

7. Compensation

You agree to indemnify Medic Kelly for any claim or damage arising out of your use of the Site, the Services or a breach of these Terms.

8. Warranty Exclusions

The Site and Services are offered "as is".
Medic Kelly does not guarantee the accuracy of the medical information provided or the success of the treatments arranged.
Medical decisions are solely the responsibility of healthcare professionals and your own.

9. Limitation of Liability

Medic Kelly will not be liable for any losses or damages, direct or indirect, arising from the use of the Site or Services, including medical expenses, travel delays, or clinical outcomes. Our maximum liability will not exceed the amount paid for the Services.

10. General Provisions

These Terms and Conditions, together with the Privacy Policy, constitute the entire agreement between you and Medic Kelly. If any provision is deemed invalid, the remaining provisions shall remain in full force and effect.

These Terms are governed by the laws of the province of Quebec, Canada, and any dispute shall be submitted to the competent courts of that province.

11. Contact us

For any questions relating to these Terms and Conditions or the Services: info@agencemedicsmile.com